TCPA & Calling Consent Policy

1. Our commitment

We design our lead-capture forms, landing pages, and contact workflows to comply with the TCPA, the Telemarketing Sales Rule, applicable state telemarketing and “mini-TCPA” laws, and carrier (CTIA) messaging standards. We do not place marketing calls or send marketing texts to a consumer unless we have a lawful basis to do so — typically the consumer’s prior express written consent.

2. Prior express written consent

When a consumer submits a phone number through one of our forms or ads and agrees to be contacted, they provide prior express written consent to receive marketing and scheduling calls and text messages at that number — including messages sent using automated technology, an automatic telephone dialing system, or a prerecorded or artificial voice.

• The consent disclosure is presented clearly and conspicuously at the point of submission.
• Consent is never a condition of purchasing any product or service.
• The consumer can revoke consent at any time through any reasonable method (see below).

3. Calls & text messages

Identification

Calls and messages identify the business on whose behalf they are made and provide a means to contact us. Prerecorded marketing calls include the required identification and an automated opt-out mechanism.

SMS program terms

• Purpose: appointment scheduling, reminders, follow-up, and marketing for the relevant business.
• Message frequency varies based on your interaction.
• Message and data rates may apply depending on your carrier and plan.
• Reply HELP for help or STOP to cancel.
• Carriers are not liable for delayed or undelivered messages.

4. Calling-hour restrictions

We configure dialing and messaging systems to contact consumers only between 8:00 a.m. and 9:00 p.m. in the recipient’s local time zone, consistent with the TCPA and Telemarketing Sales Rule, and we honor any stricter state-specific time limits that apply.

5. Do Not Call & Do Not Text

We maintain an internal Do Not Call / Do Not Text list and suppress numbers that have opted out. We also honor the National Do Not Call Registry and applicable state DNC requirements for telemarketing. Where required, we apply reasonable measures such as litigator and reassigned-number scrubbing to reduce contact errors.

6. How to revoke consent (opt out)

You may withdraw consent and stop calls or texts at any time, by any reasonable means, including:

• Replying STOP (or UNSUBSCRIBE, CANCEL, QUIT, END) to any text message;
• Telling a representative on a call to place you on the Do Not Call list;
• Emailing privacy@quantumspikedigital.com; or
• Calling +1 (844) 703-1590.

We process opt-out requests promptly. After you opt out, you may receive a single confirmation message acknowledging the request.

7. Consent records

We retain records of consent and opt-out events — including the disclosure shown, timestamp, and originating page or campaign — for as long as needed to demonstrate compliance and to honor suppression requests. See our Privacy Policy for more on data retention.

8. Obligations of our clients

When a business client uses leads generated through a system we build, that client becomes the “caller” and “sender” of record for its own outreach and is responsible for its own TCPA compliance. Our clients agree to:

• Contact only consumers who have provided valid consent, and only for the purpose consented to;
• Honor STOP/opt-out and Do-Not-Call requests immediately and maintain their own suppression list;
• Respect calling-hour restrictions and applicable state laws;
• Maintain consent records; and
• Apply reasonable reassigned-number and litigator scrubbing before contacting leads.

These responsibilities are also reflected in our Terms & Conditions. This policy is informational and is not legal advice; clients should consult their own counsel.

9. English & Spanish consent

Because we run campaigns in English and Spanish, consent disclosures and opt-out instructions are presented in the language used to communicate with the consumer, so that consent is informed and opt-out is equally accessible in either language.

10. Complaints & contact

If you believe you received a call or message in error, or you want to be added to our Do Not Call list:

• Email: privacy@quantumspikedigital.com
• Phone: +1 (844) 703-1590 (English & Spanish)
• Mailing address: Quantum Spike Digital, [insert registered business mailing address]

11. Updates

We may update this TCPA Policy to reflect changes in law, regulation, or our practices. The “Last updated” date above shows the latest revision.